Sensory organs
FAQ
Our catalog includes both over-the-counter medications and those available only by prescription. A medication’s status depends on its composition and effects. Information on whether a prescription is required for a specific medication is always listed on its product page. Be sure to check this before visiting the pharmacy: for prescription medications, you’ll need a doctor’s prescription.
Your vision and hearing are extremely sensitive systems that require professional diagnosis. Signs that may seem like ordinary fatigue or inflammation could actually be symptoms of conditions that require specialized treatment. Please do not attempt to diagnose yourself; instead, see a doctor at the first sign of discomfort to receive proper and safe care.
The eyes are an extremely sensitive organ. Many symptoms, such as redness, watery eyes, or a burning sensation, can be caused by a wide variety of factors: from simple fatigue to an infection or an allergy. Using the “wrong” eye drops may not only fail to help but could actually make the situation worse. That’s why we strongly recommend first consulting an ophthalmologist to determine the cause of the discomfort.
No, under no circumstances should you substitute one product for another on your own or use medications without following the specific instructions. Although some combination products may contain similar active ingredients, they have different concentrations, pH levels, and sterility standards, specifically designed for the mucous membrane of the eye or the ear canal. Use the product only as directed in the instructions.
Most ophthalmic and otologic drops have a limited shelf life after the bottle is opened (often ranging from 28 days to 2 months, depending on the medication and the presence of preservatives). Information on the storage period after opening is always provided in the official instructions. After this time has elapsed, the medication should not be used, even if it has not yet reached the general expiration date printed on the packaging.
If, after using the drops, you experience severe burning, itching, swelling, or blurred vision, stop using the product immediately. Rinse your eyes or ears with clean water and see a doctor as soon as possible.
If your doctor has prescribed several different types of eye drops, be sure to wait the recommended amount of time between applications (usually at least 10–15 minutes). This is necessary to allow the first drop time to take effect and prevent it from being “washed out” by the next one. Your ophthalmologist should provide detailed recommendations regarding the order in which to apply them.